neighbour got a >£1000 water bill. water company tells him it's an accurate bill based on measuring their water meter.
they do not have a water meter. neither do I. what on earth did they read.
@gsuberland I got a £10k electricity bill from Octopus one month. The smart meter works fine, it took a human coming out to do the regular mandated manual reading to screw it up. He read the lifetime use value, rather than the last billing period 🙄
But you also would have *hoped* that their billing problem might flag such outlier bills and have them investigated before sending the bill out, no?
@WiteWulf ohhh their billing system is garbage.
the smart meter enrolment failed for one of the meters (gas or electricity, I don't remember) so they failed to bill me for a year. I never noticed because it was supposed to be direct debit and I have ADHD so it's not like I'm paying attention to my bills. then they sent me a huge bill for the full year amount. was a big problem for like a year.