just as a little pro-tip for being a considerate help recipient, I’ve found that IT service people are quite happy when you use the exact words “resolved, you can close the ticket”
@0xabad1dea isn't it failed UX instead, if you have to write this in words? I think there should be button close, resolution type resolved. Jíra has it, our bugzilla too. Important is the clear indication reporter considers problem solved.
@pemensik what kind of IT service has jira or bugzilla facing the customer?! I said these words out loud, to the person who was helping me
@0xabad1dea okay, I don't work in any customer facing service. Good point.