just as a little pro-tip for being a considerate help recipient, I’ve found that IT service people are quite happy when you use the exact words “resolved, you can close the ticket”
@0xabad1dea I often wonder if I'm doing communication wrong in general (I feel I'm being a lot more explicit and verbose about this kind of stuff than others), but posts like yours affirm me that no, it's just that most people are kinda careless